Shipping Policy
At GSW Productions, we are committed to delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy below for details on shipping times, costs, and other important information.
1. Shipping Destinations
We offer shipping to most countries worldwide. If we are unable to ship to your location, we will notify you during the checkout process.
2. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has been shipped.
3. Shipping Rates and Delivery Times
- Standard Shipping: Estimated delivery time is 7-15 business days. Shipping costs vary based on your location and the total weight of your order.
- Express Shipping: Available in select locations with estimated delivery in 3-7 business days. Additional charges apply.
- Delivery times may vary due to unforeseen factors such as customs delays, public holidays, or other disruptions.
4. Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status of your delivery.
- Please note that tracking updates may take up to 48 hours to appear.
5. International Shipping
- International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
- Customs processing times can vary, which may affect delivery timelines.
6. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please contact us at ddgard39@gmail.com. We will work with the shipping carrier to resolve the issue.
- GSW Productions is not responsible for packages lost or stolen after confirmed delivery. Please ensure you provide a secure delivery address.
7. Shipping Address Changes
- Please ensure your shipping address is correct at checkout. If you need to change your address after placing an order, contact us immediately at ddgard39@gmail.com. Address changes can only be made before the order has been shipped.
8. Undeliverable Packages
- If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package, we will contact you to arrange a reshipment at your expense.
9. Order Cancellations
- Orders can be canceled within 24 hours of purchase. After this period, the order may have already been processed and shipped, and our standard return policy will apply.
10. Contact Us
If you have any questions or need further assistance regarding shipping, please contact us at:
Email: info@gswproductions.com